This is only available within business hours – 7 am-7 pm, Monday to Friday

• Max 30-day trial – Must start at the beginning of the month – no onboarding mid-month
• Up to 250 seats without needing TSM approval
• Minimum seat count – 25

Note: if the site has 100 seats, 100 machines will be onboarded into MDR.

Windows operating system requirements - Windows 10 & above.
Please list the number of devices for each operating system.

Note: These are our key contacts who will receive constant information requests about alerts.

In Scope The following items are in scope in terms of the nature of this engagement.

• Licensing
• Tenant Account Setup
• Rule and Policy Configuration and Customization
• Client/Agent Deployment
• Setup Reporting and Alerting

Out of Scope The following items are specifically noted as out of scope in terms of the nature of this engagement and any time spent on these items will be project managed as formal project variance(s) via the change management process with associated time and materials costs.

Deliverables The following items are specifically noted as deliverables of the project.
▲ Licensing
▲ Tenant Account Setup
▲ Licensing
▲ Rule and Policy Configuration and Customization
▲ Client/Agent Deployment
▲ Setup Reporting and Alerting

Assumptions/Dependencies The following details the assumptions which underpin the pricing and delivery of this solution. In the event that one of the assumptions is inaccurate the Project Manager will evaluate the impact and, if required, escalate the item to the Project Sponsor. The description of each of these assumptions is outlined below:

1. Access to the ESET Console for the migration
2. All endpoints are available and online for the timeline of the migration project
3. An outage for the servers may be required (this can be done out of hours) 

Risks The following details the risks identified within this solution. These risks are managed by the Project Manager and will be evaluated and updated during the project. Any escalation from ESET will be communicated to the Group Services Project Sponsor. The potential impact of each of these risks is outlined below

Offboarding Process

At the end of your trial if you choose not to progress to an annual contract the below steps will be taken to offboard you from the MDR console.

Existing ESET customers

• Chillisoft will migrate the management agents back to your existing console
• Chillisoft will remove the MDR agent from machines to best effort

New ESET customers

• Chillisoft will remove the management agent from your machine
• Chillisoft will remove the MDR agent from machines to best effort
• Client will be responsible for removing ESET off machines and replacing them with their chosen software.